Refund policy

30-day mail returns for eligible furniture. No restocking fee. Contact us before sending a return.

Return window and condition

Request your return and hand it to the carrier within 30 calendar days, counted from the day after delivery. For an ordinary change-of-mind return, the item must be unused, not assembled or installed by you, undamaged, and complete with all parts and accessories in its original packaging. Include proof of purchase. If we delay providing return instructions, we will reasonably extend the deadline.

Start a return

Email info@rogersdiscountfurniture.com or call +1 (336) 838-3462 with your order number and the item details for instructions. Approved returns are sent by mail to Roger’s Discount Furniture, 214 6th St, North Wilkesboro, NC 28659, United States. Online orders are not returned in store. Keep the item protected in its original packaging and follow the return instructions.

Return postage and fees

For an ordinary voluntary return, you arrange and pay for tracked return shipping. There is no separate label charge and no restocking fee. Keep the shipping receipt and tracking details. The cost depends on the item and carrier.

Wrong, damaged or defective furniture

Contact us promptly with your order number and details of the issue. We will arrange a way for you to provide photographs where helpful, assess the problem and arrange an appropriate refund, replacement or missing-part resolution. Where the return is our responsibility, we provide a prepaid label or reimburse necessary return shipping agreed in advance against a receipt. Ordinary voluntary-return conditions do not limit applicable rights for defective or incorrectly supplied goods.

Refund amount and timing

Within 5 business days of receiving the return, we will inspect it and initiate an approved refund to the original payment method. The refund includes the amount paid for the returned item and applicable tax. Your bank or payment provider may take additional time to post the credit. We will notify you when the refund is initiated.

Any original shipping charge actually paid is not refundable for an ordinary voluntary return. We do not deduct original delivery costs from a free-shipping order. Issues for which we are responsible are handled appropriately.

Exchanges and cancellations

For a different piece or color, return your eligible item for a refund and place a new order. We do not currently operate a Final Sale program. Contact us promptly to request cancellation before dispatch; once shipped, follow the return process.

Questions

info@rogersdiscountfurniture.com
+1 (336) 838-3462 · Contact and service hours.